How to Raise a Complaint

Last updated: October 2026

We want each homeowner who reaches out to Aspectamount Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to make a complaint and what to expect afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You may contact us about any of these:

• Your experience when you called or contacted Aspectamount Tree Service
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. Each one answers for its own quotes, prices, work and customer service. If you have trouble with tree work at your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short may be removed. Please know that Aspectamount Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions on a provider's behalf.

Sending Your Complaint

Email contact@aspectamount.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will then look into what happened, which may include contacting the provider, and send you a reply that explains what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, your state or local licensing office may be able to help too.

Contact

Email: contact@aspectamount.garden